NEW SHIPPING POLICY
One of our biggest concerns would be your items getting to you safely (it reaches you!) and in good time (ASAP!). After an intensive research on the best logistic solution, we have partnered with a new logistic company that will have your parcels delivered faster and safer than ever!
The table below shows the details of the new shipping method with effect from 22nd July 2017.
You will receive a notification once the order is in process of delivery with a tracking number
|SHIPPING TYPE||TIME TAKEN TO DELIVER||SHIPPING COST|
|Standard||1-3 working Days||$4.50|
|Express||1 working day||$5|
- Do note that payment must be made before 10am for express delivery, in order to receive your item the next day.
- For orders with payment made after 12pm, items will only be shipped the next day for both standard and express delivery.
*Please note that we will cease using regular shipping via Singpost unregistered mail.
What happens when you’re not at home to receive the parcel?
- You can personally authorise the courier to place it somewhere safe near your place.
- You can arrange for an alternative arrangement up to 3 attempts.
- Please email us at firstname.lastname@example.org if you face any issue.
BACKORDER & PRE-ORDER ITEMS IN CART
A preorder (PO) is an order made on new product before it is in stock and available for delivery. Pre-orders are shipped to customers once the product becomes available.Pre-order items usually take about 3-4 weeks to arrive.
Backorders (BO) are placed on products that are already ranged, but are currently out of stock. Backorders are shipped to customers once the product becomes available.Backorder items usually take 1-2 weeks to arrive.
*Please note that for both PO and BO products, the items listed as “in stock” on site does not represent that it is currently available to be shipped. It represents that it is available for PO and BO.
What happens if your cart contains ready stock item(s) and/or PO/BO items?
We will ship your order once all the items in your cart is ready in stock.
Returns must be mailed with the return form within 7 days upon receiving your order. Returned items are only allowed for defective and wrongly sent items. It must be unworn, unwashed, unaltered, with all of the tags intact and in their original packaging.
Please note that there may be a slight difference in given measurements. Items that vary within this range will not be accepted as defects. Returns due to colour variances will not be accepted. Creases on Tudung are not deemed as faulty and will not be accepted as returns.
We take up to 5 working days after receiving the goods to process returns.